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Dell Support Ticket - WORST SERVICE EVER

Dell Support Ticket

WORST SERVICE EVER

Created By: asoliman's Picture asoliman Last Reply: asoliman's Picture asoliman
Priority Level: [High] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: N/A Replies: 0

I bought a tablet that was factory defected in Oct 2014. You requested my approval on getting it swapped in 4-6 weeks time. After 8 weeks of waiting, I have been advised that I can take my money back and they cannot deliver, and when I said ok you are requesting me to take only $137 not the full amount I paid 4 months ago.
After, more than 25 years in the IT industry, I know that with this customer service level, you are loosing customers and to be frank you just lost a new one. Other respectful vendors I have dealt with in the past would have given me a temporary device during the 2 months waiting time, deliver the replacement unit as promised and send me another unit as a gift for the inconvenience.
All what I am asking for now is to get the full amount I paid back ASAP.


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