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Dell Support Ticket - Installing Ubuntu on the Vostro 3550 (external SSD)

Dell Support Ticket

Installing Ubuntu on the Vostro 3550 (external SSD) - Service tag : 9GZ2SP1 - Express service code : 20617416901

Created By: Paganel's Picture Paganel Last Reply: Paganel's Picture Paganel
Priority Level: [Emergency] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0
Product: Service tag : 9GZ2SP1 - Express service code : 20617416901

I was the VERY happy owner of a 3 months- old Dell Vostro 3500 (Windows 7 on the internal 320 GB disk, Ubuntu 11.04 on my external 32GB SSD) . However, I was seduced by the Vostro 3550 mainly because of its backlit keyboard and its USB3 and ordered it, giving the 3500 to a member of my family.

However, on the 3550, I cannot anymore either install Linux on my SSD (from a CD or USB key)or run a Linux LiveCD (LiveCD content on an USB key remains possible, but Ubuntu 11.04 will STILL not install from it).

I called Dell support who, after 20 minutes of billed communication, answered me that "Live CD were not supported on the 3550", something that was NOT told in the product description - otherwise I would not ahev bought it : a machine on which you cannot install Linux is only half a machine nowadays.


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