Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Dell Complaint - No Delivery - Poor Customer Service - Studio 17 Laptop
Dell Complaint

Dell Complaint

ADVERTISEMENT

No Delivery - Poor Customer Service - Studio 17 Laptop


I ordered a Studio 17 laptop with the new iCore7 processor on 12 February 2010. As of today, one month later, I still have not received this product. Dell stated that parts for my laptop are on back order. Further, they canceled my previous order and submitted a new order on my behalf, and without my consent, for the exact same configuration, all in an attempt to appear to meet their delivery on-time performance. They have now delayed my delivery to 05 April 2010.

When you spend more than $1300 for a laptop and still not even get the top of the line with all the bells and whistles, you expect a timely delivery and quality product. As of yet, I have received neither. I have a friend that ordered a Sony Vaio and received a custom built laptop within 5 days from the time he ordered it. If Sony can do it, why can't Dell?

I do not think I will ever deal with Dell Inc. again, even though my last 2 purchases and all my recommendations to friends have been with and for Dell.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Dell
SUBMIT a ticket
for Dell
WATCH videos
for Dell
More Dell Reviews and Complaints MORE reviews and complaints
for Dell

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments


kenton says: (9 years ago)
 0
i feel your pain these people are a bunch of liars, i ordered a progector in March 10 2010 and today is April 7th i have not gotten this order they have re processed my order 3 times now. Dell simply sucks i will never buy from dell again




login with Facebook and share your reviews

More Dell reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team