Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Dell Complaint - Incompetent Dell Customer Service Staff - Dell Inspiron 17
Dell Complaint

Dell Complaint

ADVERTISEMENT

Incompetent Dell Customer Service Staff - Dell Inspiron 17


I ordered two Dell Laptops online, in Germany.
My first encounter with Dell's incompetent customer service staff was when I phoned Dell's call center (in Germany) and asked whether the Next Business Day On-Site Warranty was really valid internationally. I was referred to half a dozen different people, but none of them could assure me that this service warranty was valid internationally and they just told me I should search online. I had to search through endless websites to answer my own question.
After I had ordered the two laptops online and received all the confirmation e-mails, I also received a Validation request e-mail from Dell where I was asked to mail Dell my Phone number and a copy of my passport, or else my order would be halted. Because this e-mail seemed like a scam, I contacted Dell's Call Center again and asked the call center employee whether this validation request was real and whether I should send Dell my ID details. The employee assured me that no such request was in the system and that my order had already been processed and sent out i.e I should just ignore the e-mail.
My laptops were never delivered!
I had to call UPS to find out that Dell had stopped my ordered! I would have thought that Dell would at least notify me of the problem.
I spent 3 days phoning Dell and being referred around from one incompetent employee to the next, and no one could tell me why my order was stopped. Finally, today, after 3 days delay and endless hours of my working time wasted being on hold, one of Dell's employees finally figured out that the ID Validation e-mail was in fact real and that Dell's finance department was holding back my order because they needed my ID Info. I have mailed Dell my ID Info and HOPEFULLY I will get my laptops this week still. A simple e-mail has caused such great complication and such a waist of time! How is it possible that one department doesn't know what the other is doing???

I am extremely disappointed in Dell! Online purchases are supposed to SAVE you time!


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Dell
SUBMIT a ticket
for Dell
WATCH videos
for Dell
More Dell Reviews and Complaints MORE reviews and complaints
for Dell

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Dell reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team