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Dell Complaint - Horendous Customer Service
Dell Complaint

Dell Complaint

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Horendous Customer Service


I ordered a laptop from Dell on May 8, 2009. The order was confirmed and was supposed to ship on May 26th. (Just in time for my husbands birthday) When I didn't receive a shipment confirmation, I checked on the status of my order. To my surprise the order had been cancelled without so much as an email to me. I spoke with customer service, who transferred me to financial services who told me it must have been a computer glitch. She suggested that I speak with sales and reorder. I was then cut off. I called back but never got past the operator to direct my call. After speaking with 3 different people, I hung up in tears and angry. My husband and I have always bought from Dell. Now I have no birthday present and don't want to go through customer service. I don't even know if I want to do business with Dell any more. There isn't even someone there who will help me. What can I do?


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