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Dell Complaint - Dell Hell - Latitude Laptop
Dell Complaint

Dell Complaint

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Dell Hell - Latitude Laptop


I bought a laptop from Dell , spent $1,300 for it and I thought I was getting state of the art equipment.

My dell has broken 2 times in 5 months and Dell customer support won't do ANYTHING to address it.

They transfer me first to customer service, who says, since it's been over 1 month, I have to go through tech support. Tech support says they can't do anything to give me a refund and I'll have to speak to customer service and back and forth.

I should have bought an APPLE!

Dell's policies and customer support are horrible. Although I wonder if any large company would be any better.

I challenge Apple to help me fight Dell! I wonder if they will? Or if they are the same too? Maybe Apple will be gracious enough to give me a new mac airbook and show how much better they are than Dell!

A very unhappy, disgruntled EX-DELL customer.


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Comments


bcw689 says: (5 years ago)
 0
I had a similar issue with DELL. I ended up returning my laptop with a letter to Michael Dell with no expectation of a response or refund. I was told that since it had been more than 90 days all DELL would do is give me a refurb and transfer my warranty to it. No extension or negotiation.

I bought a SAGER. They are small company out of CA excellent customer service and responsiveness.




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