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Dell Reviews

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  • Incompetent Dell Customer Service Staff

    I ordered two Dell Laptops online, in Germany. My first encounter with Dell's incompetent customer service staff was when I phoned Dell's call center (in Germany) and asked whether the Next Business Day On-Site Warranty was really valid internationally. I was referred to half a dozen different people, but none of them could assure me that this service warranty was valid internationally and they just told me I should search online. I had to search through endless websites to answer my own question. After I had ordered the two laptops online and received all the confirmation... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    AKvFlotow's Picture   AKvFlotow    0 Comments   Comments
  • Dell Lousy Customer Service and Web Site

    Over the past couple of years, I have found Dell to be pretty much of a bureaucratic nightmare and it bleeds through to its web site. I've had two recent situations where we have needed to exercise our extended hardware warranty. Each time, the company showed that warranties had expired when, in fact, we still had 2+ years remaining on both. We had to push and provide documentation and, all the while, the person on the other end was suggesting extended warranties. Then, to compound the problem, trying to leave an email for the company is next to impossible and sometimes the... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    SeanJohnson's Picture   SeanJohnson    0 Comments   Comments
  • Incompetent service

    after purchasing a dell wireless printer that did not work they kept me on phone for 2 hrs only to find they had to send me a replacement printer the second printer does not operate wirelessly, after 2 1/2 hrs they only managed to uninstall my media application so now it is time for another phone call. the next phone call was again about two hrs and after having having them reinstall the media application i learned they removed my anti virus software. So another phone call and another couple of hrs to do something about my virus software. In the meantime my wireless printer is still not... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Jime's Picture   Jime    0 Comments   Comments


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